The most important consideration when choosing an insurance policy is that when it comes time to claim, you’ll be paid with speed and empathy when you need it. Make sure you’re covered for life’s most likely risks.

Why protecting your income really does matter.

*FMI Claim Stats 2019

Claim Stats Reports

Find out more about our philosophy and claims history.

Part 1

Understanding your risks

Why we believe in protecting your Income First

Part 2

How we assess injury and illness claims

Understanding our claims criteria

Part 3

Income protection claims payout ratio

How we pay claims and why claims are not paid

Part 4

Further ways to optimise your claims experience

How to ensure greater claims certainty



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