The world of insurance can at times appear daunting and confusing, with a number of providers in the marketplace offering products that may seem complicated or very similar to one another. We here at FMI pride ourselves in providing products that have been packaged with our customers at the forefront of their development. We don’t just sell income protection, we offer clients a package that is best suited to their financial requirements. With a keen focus on customer service and an outstanding claims payout percentage, we strive to ensure that our business objectives are driven by customer demand. How do we manage this?

For our Financial Advisers

• By allocating our Financial Advisers with a personal Consultant based here at the Durban Head Office, we are able to provide them with more efficient use of their income producing time.
• Personalised consultants provide our Financial Advisers with real-time responses to new and existing business queries, without needing a face-to-face meeting.
• Efficient and effective collection of medicals and application forms.
• Product updates, roadshows and general training programmes available across the country.

For our Policyholders

• Easy access to our well trained and friendly customer care agents on a share call number, 0860 10 11 19, who will deal with any policy related query.
• Well packaged and relevant products.
• 97% claims payout percentage over the past 12 months.