In the event that you are unable to work, either through being ill or after suffering an accident, it is our business here at FMI to ensure that your salary is paid.

It is our commitment to make sure that you have a caring and positive experience when claiming with us. Our Client Services department is responsible for walking you through the claims process and assisting with any queries that you may have regarding your claim. Their personal and empathetic touch, based on a number of years experience dealing with our clients’ claims, will ensure that you experience a smooth claiming process.

FMI’s business is to pay claims and we are proud of our 97.3% claims acceptance rate in 2008.

As part of our devotion to delivering the highest level of service in our segment of the insurance industry, the FMI claims department remains committed to:

• Processing claims within 7 working days from receipt of all the required information
• Frequent Cashflow payments suited to the clients needs
• Regular proactive communication with all parties concerned
• Adding value to the client/ financial adviser relationship